Privacy policy

  1. FSAS Privacy Policy Summary

The information you share with FSAS, LLC (“FSAS”) allows us to provide the products and services you need and want while giving you the very best shopping experience. For example, when you shop on https://shop.fsasllc.com we use what we know about your shopping habits to let you easily reorder products and show you other products that may interest you.

It's our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we're building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent and easily accessible way how we collect, use, share and above all protect your personal information. 

Our Policy outlines:

  • How and why we collect your personal information;
  • How your personal information is used and protected;
  • When and with whom we share your personal information; and
  • What choices you can make about how we collect, use and share your personal information.
  1. What Does This Privacy Policy Include?

This Policy covers how and why we collect, use, share and protect your personal information on our websites and mobile services where this Policy is posted.

Personal information is information that identifies you or reasonably can be linked to information that identifies you. For example, when you place an order online, to fulfill your order we collect personal information, such as name, address, phone number and credit or debit card information.

Some laws define “personal information” differently, and we use those definitions when they are applicable. Rest assured, though, that no matter where you live, we treat your personal information with respect, and we collect, use and share it only as described in this Policy.

  1. What is Our Pledge of Accountability?

We require our associates, business partners and service providers to manage your personal information properly.

We have individuals who are responsible for helping to ensure compliance with this Policy. We require all those who manage customers’ personal information to do so properly and in accordance with our policies.

  1. What Type of Information Do We Collect and How Do We Collect It?

We collect information to deliver the products you request, to help improve your shopping experience and to support our business functions.  We do this to provide, troubleshoot and improve our website, to offer recommendations and personalization, to comply with legal obligations, to communicate with you and for fraud prevention and credit risks.

We collect information from you in a variety of ways when you interact with our websites and mobile services. 

  1. What Information Do We Collect?

We may collect the following categories of personal information. Not all categories may be collected about every individual:

  • Personal identifiers, such as name and address;
  • Device and online identifiers and related information, such as telephone number and email address;
  • Internet, application and network activity, such as cookie IDs and browser visits;
  • Government identifiers, such as national identification numbers and driver’s license numbers;
  • Demographic information, such as age and date of birth;
  • Financial information, such as credit and debit card numbers and claims information;
  • Characteristics of protected classifications under state or federal law, such as gender and nationality;
  • Purchase history information, such as products you have bought, rented and returned;
  • Location information, such as geo-location information;
  • Audio, visual and other sensory information, such as audio and video recordings;
  • Employment information, such as occupation, title, licenses and professional memberships;
  • Background and criminal information, such as background checks and criminal convictions;
  • Education information, such as degree and schooling information; and
  • Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors.
  1. How Do We Collect Information? 

We collect information from you in a variety of ways. It may be:

  • Provided directly by you or a member of your household;
  • Collected from a device associated with you or your household;
  • Collected from another company within our family of companies; or
  • Collected from an external third-party source.

We design our systems with your security and privacy in mind. We work to protect the security of your personal information during transmission by using encryption protocols and software, and we maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of customer personal information. Our security procedures mean that we may ask to verify your identify before we disclose personal information to you. It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. We recommend using a unique password for your FSAS account that is not used for other online accounts and be sure to sign off when finished using a shared computer.

  1. Information Provided Directly by You or a Member of Your Household  

You actively share information with us in various ways online. For example, you share information when you: 

  • Make an online purchase or other transaction with us;
  • Create an account on one of our websites or mobile services;
  • Use a gift registry or create a mobile shopping list;
  • Conduct a transaction or request a service where we collect information (including when required by law);
  • Participate in any program offered by us;
  • Request customer service or contact us;
  • Post a review or comment on one of our social media pages, or post a rating, review or other user-generated content on one of our websites or mobile services; 
  • Participate in a contest, sweepstake, promotion or survey; or
  • Use features of our websites and mobile services that may ask you to grant us access to the camera, microphone or contacts on your computer or mobile device (such as voice search or scanning bar codes or importing your mobile contacts). We only collect this information when you grant us access on your device.

When you engage in these activities, you may share different types of personal information with us, such as your name, email address, physical or postal address, phone number, date of birth and payment information.

  1. Information Collected From a Device Associated With You or Your Household

You also passively provide us information in other ways through technology. This information helps our websites and mobile services work correctly and supports customer marketing and analytics efforts, including our work to understand our customers’ needs and provide information about our products that may be of interest to you. Here are some examples:

  • Device Information: We collect technical information when you visit our websites or use our mobile applications or services. This may include information such as Internet Protocol (IP) address, the type of mobile device you use, your device operating system and browser type, a unique device identifier, the address of referring websites, the path you take through our websites and other information about your session on our websites.
  • Browsing Information: We use our own and third-party technologies such as cookies, web beacons and mobile device identifiers to collect information about the use of our websites and mobile services. We use these tools to provide an integrated and more personalized shopping experience for you. For example, cookies allow us to provide you relevant information as you use or return to our sites, and web beacons allow us to know if a certain page was visited, an email was opened or if ad banners on our websites and other sites were effective. Under certain circumstances, we permit third parties to collect information on our websites for their own business purposes using cookies, web beacons, iframes and similar technologies.
  • Precise Device Location Information: We may collect information about your location when your device is set to provide location information.
  • Information We Collect From Another Company Within Our Family of Companies

We may collect your personal information from another organization within our corporate family of companies.

  1. Information We Collect From External Third-Party Sources

We receive information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our services and prevent or detect fraud. We collect information from consumer reporting agencies in conjunction with products or services that involve financial risk to FSAS, such as transactions in which FSAS extends you financing. We also receive information, such as device information and browsing information, from third parties for marketing purposes, including to provide you with personalized ads on FSAS and third-party websites and mobile services.

  1. How Do We Use Your Personal Information?

Information about our customers is an important part of our business. We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing and legal functions.

Some examples include:

  • To fulfill your order or requests for services and provide customer service;
  • To create and maintain your account;
  • To conduct auditing and monitoring of transactions and engagement;
  • To conduct marketing, personalization and third-party advertising;
  • To protect the security and integrity of our websites, mobile services and our business and help prevent fraud;
  • To update our operational and technical functionality;
  • To conduct business analysis, such as analytics, projections and identifying areas for operational improvement;
  • To conduct research and development; and
  • To fulfill our legal function or obligations.

To do the above, we combine information, collected online and offline, including information from third party sources. We also may transfer or share your personal information within our corporate family of companies as permitted by law.

  1. How Do We Share Your Personal Information Outside of FSAS?

We are careful to share your personal information in ways that respect your privacy and only as described in this Policy. We view you as a valued customer, not a product, and we do not sell or rent your personal information to others for money. All of the categories of personal information that we collect have been shared with other companies, including those within our corporate family, for a business purpose. We may share your personal information in the following circumstances:

  1. Other Businesses in our Corporate Family

We may share your personal information with other brands and businesses within the FSAS corporate family. When we do, the information will be used in ways that are consistent with this Policy.

  1. Service Providers 

We share personal information about you with service providers that help with our business activities, including shipping vendors, billing and refund vendors, payment card processors, marketing and advertising vendors and companies that help us improve our products and services. We require our service providers to keep your personal information secure. We do not allow our service providers to use or share your personal information for any purpose other than providing services on our behalf. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or FSAS maintain facilities.

  1. Products and Services Offered by Other Businesses

You may purchase products or services from other businesses through our websites or mobile services. When you purchase these products or services, we identify the other business and may share with this business personal information related to your purchase of their products and services. These other businesses may operate their business in the United States or in other countries.

  1. Co-Branded Products and Services

We may share your personal information with companies that offer co-branded products or services. In conjunction with the co-branding program, we may receive compensation from the co-branding activity. These companies are prohibited from using your personal information for purposes other than offering you, and administering your use of, these co-branded products and services.

  1. Legal Requirements and Protection of Our Company and Others

We may share your personal information in other special circumstances, which include situations when sharing is required by law, or we believe sharing will help to protect the safety, property, or rights of FSAS, our customers, our associates or other persons. Examples include:

  • Protecting the health or safety of customers;
  • Addressing crimes committed;
  • Identifying and addressing fraud or financial risk;
  • Providing personal information to law enforcement at their written request;
  • Responding to a search warrant or other valid legal inquiry; and 
  • Responding to an investigative body in the case of a breach of an agreement or violation of law.
  1. Business Transfers

In the event that all or a part of our business is merged, sold or reorganized (including transfers made as a part of insolvency or bankruptcy proceedings), personal information about you could be shared with the successor business. We will use reasonable measures to help ensure that any successor treats your information in accordance with this Policy.

  1. Deidentified & Aggregated Personal Information

FSAS continually strives to make customer shopping experiences more relevant and with less friction and may offer related services and insights to its suppliers and others. As a result, FSAS may share with others insights that combine information from many customers in ways that do not directly identify you. For example, FSAS may combine your shopping history with that of other customers to deliver generalized insights to FSAS’s suppliers. These insights do not identify individual customers. This information helps FSAS suppliers provide products and services relevant to FSAS customers. FSAS may receive payment for these insights.

To deliver information about products and services that may be of interest to you, we may share information with other companies, such as publishers, advertisers and measurement analytics providers. For example, we may share device-related data (such as device identifier, type of device, IP address, cookies and other information associated with your browsing and app usage) and individual preferences and characteristics (such as insights and inferences related to shopping patterns and behaviors). This information does not identify you directly but is necessary to personalize the advertisements you receive. FSAS does not receive payment for this information.

We also allow companies that show advertisements on our webpages or our apps to collect information from your browsers or devices via the use of cookies or other technologies. Like many companies, we may allow cookie matching with select partners. However, these parties are not authorized to access information from FSAS cookies. For more information about your choices related to advertising activities see Section G below, titled “What are Your Choices?”  

  1. With Specific Notice or Your Consent 

In circumstances other than those described above, we will provide specific notice or ask for your affirmative consent, as required by law, before we share your personal information outside of our corporate family of companies, and we also will not sell or rent your personal information for money.

  1. What are Your Choices?

You have choices about the various ways we collect, use and share your personal information.

  • We may send you marketing communications. You can tell us your marketing preferences with FSAS by contacting the privacy department as described in Section L below, titled “Who Can I Contact at FSAS About the Privacy Policy.”
  • We also may personalize your experience on our sites and mobile services by showing you advertisements from FSAS or our advertising partners that are tailored to your interests.

Some of our mobile services use your device’s location information. You can adjust the settings of your mobile device at any time to control whether your device communicates this location information. We may also offer additional controls on our use of your mobile location information.

We want to offer you choices about the different ways we collect, use or share your personal information. These choices are described below.

  1. Marketing Preferences

When we are sending marketing communications to you, we use the following standards:

  • We use an opt-in standard for automated phone and text messages and for sharing personal information with companies outside our corporate family of companies for their use in direct marketing of their products, such as sending you promotions for their products. Opt-in means we will only conduct the activity with your affirmative consent. 
  • We use an opt-out standard for email, app notifications and postal mail. Opt-out means we may contact you but will stop upon your request (as described below). 

If you contact us by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive and your related contact information. For instance, if you would like to opt-out of mail, include your mailing address. Please allow sufficient time for your marketing preferences to be processed. It may take up to ten days to process your requests related to email and up to 30 days to process your requests related to telephone calls, text messages, app notification and sharing information with your consent. Please note that postal mailings are often prepared many weeks in advance, and you may continue to receive mail for six to ten weeks. 

Since we do not accept opt-out requests from third parties (except as described in Section M, titled “What are Your California Privacy Rights?”), such as catalog opt-out services, please communicate your request directly to us through one of the mechanisms mentioned above.

Please know that, even if you opted out of receiving marketing communications from us, we may still contact you for transactional or informational purposes. Some examples are contacts for customer service, product information, service or reminder notices or recalls. We may also need to contact you with questions or information regarding your order. 

  1. Interest-Based Advertising Preferences 

We personalize your experience on our sites and mobile services by showing you advertisements that are tailored to your interests. For example, if you browse or shop for electronics with us or on other sites, we may show you ads for electronics as you continue to browse the Internet.

 

We show you advertisements related to FSAS or our advertising partners. We belong to ad networks that may use your browsing history across participating websites and mobile services to show you interest-based advertisements. You may also see ads for FSAS on participating websites and mobile services based on how you browse. 

  1. Mobile Location Settings

Some of our mobile services use your device’s location information. You can adjust the location settings of your mobile device at any time to control whether your device communicates this information. You will also need to adjust your device’s Bluetooth settings to completely disable the collection of Bluetooth location-related data. See your device instructions to learn more about these settings. In addition, we may offer you controls on our use of your mobile location information. See Section D(a) above, titled “What Types of Information Do We Collect?” for more information on the types of location information we collect. 

  1. Device Camera and Microphone

Some of the features on our websites and mobile services may require access to the camera or microphone of your computer or mobile device. You must give your permission before we access your device’s camera or microphone, and you can adjust the settings of your device at any time to control access to your camera or microphone. See Section D(a) above, titled “What Types of Information Do We Collect?” for more information. 

  1. How Do You Access and Update Your Personal Information?

We provide you with various ways to access or update your personal information, including contact and account information. We also take reasonable steps to keep your personal information accurate and complete.

You can access or update your personal information, including contact or account information, in the following ways:

  • If you have created an account on one of our websites or mobile services, log into your account. Once you do, you will be able to enter and update your own contact information and payment information.
  • Contact us through one of the ways listed in Section L, titled “Who Can I Contact at FSAS About the Privacy Policy” at the bottom of this Policy. Please include your current contact information, the information you are interested in accessing and your requested changes. We will provide you the personal information requested if it is reasonably available unless it infringes on the privacy of other individuals or is subject to reasonable limitations provided by law and internal procedures. Otherwise, we will describe the types of information we typically collect. We will provide access and make the changes you request or will provide an explanation of what actions we will be able to take with regard to the request.
  • If you need to access your personal information related to a specified service provided to you by a FSAS service provider or business partner, we will refer you to the service provider or business partner. Please contact us via Section L, titled “Who Can I Contact at FSAS About the Privacy Policy” below.
  • You can delete your user account within our mobile apps at any time.

If you are a California resident, please refer to Section M, titled “What Are Your California Privacy Rights?” for additional information on your rights under the California Consumer Privacy Act. 

  1. How Do We Secure Your Personal Information?

We recognize the importance of maintaining the security of our customers’ personal information. We have individuals who are responsible for helping to protect the security of your information. We use reasonable security measures, including physical, administrative and technical safeguards. These measures may include physical and technical security access controls or other safeguards, information security technologies and policies, procedures to help ensure the appropriate disposal of information and training programs.

  1. How Long Do We Retain Your Personal Information?

We will keep the personal information we collect from you for as long as necessary or appropriate to carry out the purposes set forth in this Privacy Policy or any other notice provided at the time of data collection, such as providing products or services to you, supporting our business functions and operations, enabling us to communicate with you, providing marketing and personalization, conducting research or satisfying our legal or contractual obligations. Where required, we will dispose of the information we collect when we no longer need it for the purposes described in this Privacy Policy or any other notice provided at the time of data collection in accordance with FSAS’s retention policies and procedures.

  1. How Does FSAS Protect the Privacy of Children Online?

FSAS does not sell products for purchase to children, and FSAS’s general audience websites and mobile services are not directed to children under the age of 13 and do not knowingly collect personal information from children under the age of 13. If you are under 18, you may only use FSAS’s website with the involvement of a parent or guardian. For those websites and mobile services that are directed to children under the age of 13, that website or mobile service will explicitly state that it collects information from children. The website will also have a separate privacy notice posted detailing the practices specific to those websites, all of which comply with the Children’s Online Privacy Protection Act. 

Please contact us if you have concerns regarding the potential collection of your child’s information.

  1. Who Can I Contact at FSAS About the Privacy Policy?

 

For more information about our privacy practices, including if you have questions or if you would like to make a complaint, please contact us by e-mail at privacy@fsasllc.com or by mail using the details provided below:

 

  FSAS, LLC

  1422 Washington Street

  Chillicothe, Missouri, 64601

  1. What Are Your California Privacy Rights?

California residents have the right to ask that we delete your personal information. Once we receive a request, we will delete the personal information (to the extent required by law) we hold about you as of the date of your request from our records and direct any service providers to do the same. In some cases, deletion may be accomplished through de-identification of the information. Choosing to delete your personal information may impact your ability to use our websites and online features, including closure of your online account.

  1. Nevada Privacy Rights

 

Nevada consumers have the right to request that a company not sell their personal information for money. FSAS does not sell your personal information for money. If you have any questions about how FSAS processes your personal information, please contact us at privacy@fsasllc.com or to the address listed in Section L, titled “Who Can I Contact at FSAS About the Privacy Policy” above.

  1. Conditions of Use, Notices and Revisions

 

If you choose to use FSAS’s services and website, your use and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, resolution of disputes and application of the law of the state of Missouri. If you have any concern about privacy at FSAS, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly and our Privacy Notice will change also. You should check our websites frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.